At Stefsotra, we strive to provide our customers with the best possible shopping experience. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team at firstname.lastname@example.org . Our team will guide you through the return process and provide you with a return label if needed.
Once we receive your returned item, we will inspect it to ensure that it meets our return policy requirements. If everything checks out, we will process your refund or exchange within 10 business days.
Please note that shipping fees are non-refundable. If your item was shipped for free, the cost of the original shipping will be deducted from your refund.
If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide you with a replacement item if necessary.
Please keep in mind that our return policy applies only to items purchased directly from Stefsotra. If you purchased our product from a third-party retailer, please refer to their return policy.
If you have any questions about our return policy, please contact our customer service team. We are always happy to assist you.